Return & Refund Policy – ElevanaMart

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for a Return

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original packaging
  • Tags must be attached (if applicable)
  • You must provide proof of purchase (order confirmation or receipt)

How to Request a Return

To start a return, please contact us at: 📧 support@elevanamart.com

Please include the following in your message:

  • Your order number
  • Reason for return
  • Photos (if the item is damaged or incorrect)

Once your request is approved, we will provide:

  • Return instructions
  • Return address
  • Any required return authorization details

⚠️ Important: Items sent back without prior approval will not be accepted.

Return Shipping & Fees

  • Customers are responsible for return shipping costs, unless:
    • The item is defective
    • The item is damaged
    • You received the wrong item
  • In approved cases (damage or wrong item), ElevanaMart will:
    • Provide a prepaid return label, OR
    • Cover the return shipping cost
  • No restocking fee applies to approved returns made within the 30-day window.

Return Address

The return address will be provided after your return request is approved. This ensures your return is directed to the correct fulfillment location.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at 📧 support@elevanamart.com with photos and we will resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products
  • Personal care goods (e.g., beauty products)
  • Gift cards
  • Items explicitly marked as non-returnable

If you are unsure whether your item is eligible for return, please contact us before placing your order.

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method within 14 business days
  • Processing time may vary depending on your bank or payment provider

If your return is not approved, we will notify you with the reason.

Exchanges

We do not offer direct exchanges. If you need a different product, please:

  1. Return the original item following the steps above
  2. Place a new order for the item you'd like

Late Returns

Returns requested or received after the 30-day window may:

  • Be subject to a restocking fee of up to 15%, or
  • Be declined depending on the item's condition and reason for return

✅ Important Reminders

  • Always contact us before returning any item
  • Do not send items back without prior approval
  • Return instructions may vary depending on the product

Contact Us

Email: support@elevanamart.com Website: elevanamart.com

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