Terms and Conditions – ElevanaMart
1. Introduction
Welcome to ElevanaMart. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "You") and ElevanaMart ("We", "Us", "Our") governing your use of our website and the purchase of products available therein.
By accessing or using any part of our website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of our services.
2. Definitions
- "We", "Us", "Our" refers to ElevanaMart, the owner and operator of elevanamart.com.
- "You", "Your", "User" refers to any individual accessing or using our website.
- "Products" refers to any items listed for sale on our website.
3. Eligibility
By using our website, you represent and warrant that you are at least 18 years old, or the age of majority in your jurisdiction, and have the legal capacity to enter into a binding contract. If you are using the website on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms.
4. Account Registration
To access certain features of our website, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information during the registration process.
- Maintain and promptly update your account information to keep it accurate and complete.
- Maintain the security of your password and accept all risks of unauthorized access to your account.
- Notify us immediately if you discover or suspect any security breaches related to your account.
5. Orders and Payments
5.1 Order Acceptance and Cancellation
All orders placed through our website are subject to acceptance by ElevanaMart. We reserve the right to refuse or cancel any order for any reason, including pricing errors, product availability limitations, or issues flagged by our fraud detection system.
5.2 Pricing and Payment
All prices are displayed in the currency specified on our website and include applicable taxes unless stated otherwise. Prices and product availability are subject to change without notice.
Payment must be made at the time of purchase using the payment methods available at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.
6. Shipping and Delivery
6.1 Order Processing Time Orders are typically processed within 1–3 business days after payment confirmation. A confirmation email will be sent once your order is processed.
6.2 Shipping Methods & Delivery Times We offer both domestic and international shipping. Costs and delivery times are calculated at checkout based on the selected shipping method and destination.
- Standard Shipping (US): 3–4 business days
- International Shipping: Varies by destination and method
Delivery times are estimates and may be affected by carrier delays, weather, or customs processing.
6.3 Shipping Costs Shipping costs are calculated at checkout based on order weight, shipping method, and delivery destination. Free shipping promotions may be offered on eligible products or order totals from time to time.
6.4 Order Tracking Once your order ships, you will receive a tracking number via email. You can also track your order by logging into your account and visiting the "My Orders" section.
6.5 Customs and Import Duties International orders may be subject to customs and import duties upon arrival. These charges are the sole responsibility of the recipient. ElevanaMart has no control over these fees and cannot predict their amount.
6.6 Delayed or Lost Packages If your package has not arrived within the estimated window, appears lost in transit, or is marked "delivered" but not received, please contact us within 7 days of the expected delivery date at 📧 support@elevanamart.com. We will work with the carrier to investigate and resolve the issue.
6.7 Incorrect Shipping Information Please ensure your shipping address is accurate at checkout. ElevanaMart is not responsible for delivery failures caused by incorrect or incomplete address information. Additional shipping charges may apply if an order is returned due to address errors.
6.8 Split Shipments Orders with multiple items may be shipped separately and arrive at different times, particularly if fulfilled from different warehouse locations.
7. Returns and Refunds
7.1 Return Policy – 14-Day Window We offer a 14-day return policy. You have 14 days from the date of delivery to request a return. To be eligible, items must be in their original condition — unworn or unused, with tags attached, and in original packaging. Proof of purchase is required.
If your return is accepted, we will provide instructions on how and where to send your package. Items returned without prior approval will not be accepted.
7.2 Damages and Issues Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at 📧 support@elevanamart.com and we will resolve the issue as quickly as possible.
7.3 Non-Returnable Items The following items cannot be returned:
- Custom or personalized products
- Personal care goods (e.g. beauty products)
- Gift cards
- Items explicitly marked as non-returnable
If you are unsure whether an item is returnable, please contact us before placing your order.
7.4 Refunds Once your returned item is received and inspected, we will notify you of the approval status. If approved, a refund will be issued to your original payment method within 14 business days. Please allow additional time for the refund to appear depending on your bank or payment provider.
7.5 Exchanges We do not currently offer direct exchanges. To exchange an item, please return the original following the steps above and place a new order for the desired item.
7.6 Late Returns Returns received after the 14-day window may be subject to a restocking fee or may not be accepted. We encourage customers to initiate returns promptly to ensure a smooth process.
8. Intellectual Property Rights
8.1 Ownership All content on elevanamart.com — including text, graphics, logos, images, audio, video, software, and other materials — is the property of ElevanaMart or its licensors and is protected by applicable intellectual property laws.
8.2 Restrictions You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from our website without prior written permission.
8.3 License Subject to your compliance with these Terms, ElevanaMart grants you a limited, non-exclusive, non-transferable license to access and use the website solely for personal, non-commercial purposes. This license does not include any resale or commercial use of the website or its contents.
8.4 Trademarks All trademarks, logos, and service marks displayed on our website are the property of ElevanaMart or respective third parties. You are not permitted to use these marks without prior written consent.
9. User Conduct
9.1 Prohibited Activities You agree not to:
- Violate any applicable law or regulation.
- Infringe on the intellectual property rights of others.
- Transmit any material that is defamatory, offensive, or otherwise objectionable.
- Disrupt or interfere with the security or functionality of our website.
9.2 User Content By submitting content to our website, you grant ElevanaMart a worldwide, non-exclusive, royalty-free, perpetual, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media. You represent and warrant that you own or control all rights to the content submitted.
10. Privacy Policy
We value your privacy. Our Privacy Policy, incorporated into these Terms by reference, explains how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.
11. Disclaimer of Warranties
Our website and all content, products, and services are provided on an "as is" and "as available" basis. ElevanaMart makes no representations or warranties of any kind, express or implied, regarding the operation of the website or the accuracy of any information, content, or products, unless otherwise specified in writing.
12. Limitation of Liability
To the fullest extent permitted by applicable law, ElevanaMart shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, resulting from:
- Your use of or inability to use our website.
- Unauthorized access to our servers or your personal data.
- Any interruption or cessation of website transmission.
- Any bugs, viruses, or malicious code transmitted through our website by third parties.
- Any errors or omissions in website content.
13. Indemnification
You agree to indemnify, defend, and hold harmless ElevanaMart, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, liabilities, damages, and costs — including reasonable attorneys' fees — arising out of your use or misuse of our website, your violation of these Terms, or your violation of any third-party rights.
14. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.
15. Changes to These Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our website after any changes signifies your acceptance of the updated Terms.
16. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be deemed severable and will not affect the validity of the remaining provisions.
17. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published on elevanamart.com, constitute the entire agreement between you and ElevanaMart regarding your use of our website, superseding any prior agreements or understandings.
18. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: support@elevanamart.com Website: elevanamart.com