Shipping & Delivery Policy – ElevanaMart
At ElevanaMart, we are committed to delivering your products safely, securely, and on time. This policy outlines how we process and ship your orders.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Once your order is processed, you will receive a confirmation email.
2. Shipping Methods & Delivery Times
We offer both domestic and international shipping.
United States Shipping:
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Economy Shipping: 5–8 business days — $2.99
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Standard Shipping: 3–4 business days — $5.99
International Shipping: Delivery times vary depending on the destination country and shipping method selected.
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.
3. Shipping Costs
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Economy Shipping (US): $2.99
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Standard Shipping (US): $5.99
We may occasionally offer free shipping promotions on selected products or orders.
4. Order Tracking
Once your order ships, you will receive a tracking number via email. You can also track your order by logging into your account and visiting the "My Orders" section.
5. Customs and Import Duties (International Orders)
International orders may be subject to customs and import duties upon arrival in the destination country. These charges are the responsibility of the recipient. ElevanaMart has no control over these fees and cannot predict their amount.
6. Delayed or Lost Packages
While we strive for timely delivery, delays can occasionally occur. If your package:
- Has not arrived within the estimated delivery window
- Appears to be lost in transit
- Is marked as "delivered" but has not been received
Please contact us within 7 days of the expected delivery date at: 📧 support@elevanamart.com
We will work with the shipping carrier to investigate and resolve the issue promptly.
7. Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout. ElevanaMart is not responsible for delivery issues caused by incorrect or incomplete address information. Additional shipping charges may apply if an order is returned due to incorrect details.
8. Split Shipments
Orders containing multiple items may be shipped separately and could arrive at different times, particularly if items are fulfilled from different locations.
9. Shipping Carriers
To ensure fast and reliable delivery across the United States, ElevanaMart partners with major trusted carriers. Depending on your location and the shipping method selected at checkout, your order will be delivered via USPS, UPS, FedEx, or DHL. The most efficient carrier will be automatically assigned to provide you with the best delivery experience.
10. Contact Us
For any shipping-related questions or concerns, please reach out to us at:
Email: support@elevanamart.com Website: elevanamart.com
