Rocco & Roxie Stain & Odor Eliminator for Strong Odor, 32oz Enzyme Pet Odor Eliminator for Home, Carpet Stain Remover for Cats & Dog Pee, Enzymatic Cat Urine Destroyer, Carpet Cleaner Spray

• Certified Gentle and Safe: Chlorine free and color safe; Safe to use around pets and children; No hazardous propellants, no residue left behind. So gentle it’s been Certified Safe for all carpets, earning the Seal of Approval by the trusted Carpet and Rug Institute (cri)
• Eliminates Stains, Odors and Residue: If it’s gross, it’s gone; Not just the stain, but the stink; From stinky yellow pet urine and feces to vomit and other organic spills, our professional strength formula tackles them all
• Every Surface, Every Time: For use on carpets, floors, furniture, clothing, litter boxes, kennels, carriers, all pet living and sleeping areas—anywhere stains happen
• Enzyme Activated: The key is getting to the problem deep-down; This spray contains natural enzymes that are activated on contact with odors and stains, feeding on ammonia crystals and organic matter until they are completely eliminated
• Buy With Confidence: You want the best for your best friend; We do, too; If you are not satisfied with the performance of this product, contact us; We are determined to make it right

Shipping & Delivery Policy – ElevanaMart

At ElevanaMart, we are committed to delivering your products safely, securely, and on time. This policy outlines how we process and ship your orders.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Once your order is processed, you will receive a confirmation email.

2. Shipping Methods & Delivery Times

We offer both domestic and international shipping.

United States Shipping:

• Economy Shipping: 5–8 business days — $2.99
• Standard Shipping: 3–4 business days — $5.99

International Shipping: Delivery times vary depending on the destination country and shipping method selected.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.

3. Shipping Costs

• Economy Shipping (US): $2.99
• Standard Shipping (US): $5.99

We may occasionally offer free shipping promotions on selected products or orders.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. You can also track your order by logging into your account and visiting the "My Orders" section.

5. Customs and Import Duties (International Orders)

International orders may be subject to customs and import duties upon arrival in the destination country. These charges are the responsibility of the recipient. ElevanaMart has no control over these fees and cannot predict their amount.

6. Delayed or Lost Packages

While we strive for timely delivery, delays can occasionally occur. If your package:

• Has not arrived within the estimated delivery window
• Appears to be lost in transit
• Is marked as "delivered" but has not been received

Please contact us within 7 days of the expected delivery date at: 📧 support@elevanamart.com

We will work with the shipping carrier to investigate and resolve the issue promptly.

7. Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. ElevanaMart is not responsible for delivery issues caused by incorrect or incomplete address information. Additional shipping charges may apply if an order is returned due to incorrect details.

8. Split Shipments

Orders containing multiple items may be shipped separately and could arrive at different times, particularly if items are fulfilled from different locations.

9. Shipping Carriers

To ensure fast and reliable delivery across the United States, ElevanaMart partners with major trusted carriers. Depending on your location and the shipping method selected at checkout, your order will be delivered via USPS, UPS, FedEx, or DHL. The most efficient carrier will be automatically assigned to provide you with the best delivery experience.

10. Contact Us

For any shipping-related questions or concerns, please reach out to us at:

Email: support@elevanamart.com Website: elevanamart.com